IT Technician

Full time (37.5 hours per week), permanent

Role Summary

The role of IT Technician is to provide hands on support to the STEPS Team, in conjunction with the IT Infrastructure Engineer, with day-to-day support requests.

This is a fantastic opportunity for someone who enjoys problem-solving, has excellent communication skills and is keen to develop their technical expertise with both hardware and software issues.

Benefits

While you are supporting our clients through their journey, STEPS will support you with a fantastic benefits package:

• Free nearby parking
• Discounted travel pass scheme
• Company sick pay scheme after probationary period
• Enhanced holiday entitlement of 33 days holiday (pro rata)
• Life assurance scheme (four times your annual salary)
• Private medical cover
• Critical Illness Cover (three times your annual salary)
• Income protection scheme (75% in the case of illness or incapacity for up to five years)
• Paid time to complete mandatory training
• Free specialist internal training
• Cycle to work scheme
• Discounted Gym Memberships
• Blue light card
• Mintago benefits platform
• Access to support 24/7 through our Employee Assistance Programme
• 1% employee pension contribution with 7% employer contribution
• Benefit from supernumerary shifts as part of onboarding before commencing with your usual shift pattern

Specific Responsibilities

• Support the STEPS Team with day-to-day IT related issues as first-line support reporting into the IT infrastructure engineer.
• Dealing with user requests in person, using our ticket system and via email.
• Work as an administrator on technologies such as Active Directory and Microsoft 365.
• Setting up new devices for team members such as desktops, laptops, mobile phones and ipads.
• Provide training to our team members in order to upskill them with using their devices and our systems.
• Troubleshooting and resolving IT related problems, with the support of the IT Infrastructure Engineer and our external support provider.
• Liaise with external vendors as needed in relation to our equipment.
• Work with our Administration team to assist with administration tasks.
• Work alongside our Facilities Team to assist with the implementation of new systems, working collaboratively to install them, such as CCTV.
• Aid in implementation of IT infrastructure in relation to estate development.
• Manage our ticket queue, progressing issues promptly and escalating where needed.
• Maintain accurate records of software, hardware and firmware assets.
• Undertake training and personal development to enhance your skills.

Person Specification

Essential

• Any IT or computer science certification/qualification
• Excellent communication skills, both orally & written.
• Research skills Computer literate, knowledge of Word & Excel.
• Strong knowledge of troubleshooting, repairing and replacing IT-related hardware and resolving software-related problems on Windows, Android, iOS and macOS.
• Knowledge of using Windows Active Directory.
• A keen awareness of security and confidentiality.
• Strong communication skills so that complex IT changes or concepts can be conveyed to team members, and others.
• Dynamic and flexible to respond to the needs of the service as required.
• A good listener, empathic and compassionate.
• Able to form key working relationships with colleagues, understand the dynamics of team working.
• Creative and innovative approach.
• Inclusive and engaging communicator both verbally and with written communication.
• Ability to demonstrate an awareness of equality and diversity obligations.

Desirable

• CompTIA A+
• CompTIA Network +
• Microsoft Certifications
• Working knowledge of on-site server maintenance.
• Knowledge of using Command Prompt and/or Windows PowerShell.
• Experience in networking and maintaining a network.
• Experience of mobile device management (MDM)
• Experience in telephony – Specifically 3CX
• Previous healthcare setting experience.
• Confidence in delivering training to small groups.

We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Please contact us at work@stepsrehabilitation.co.uk if you require any reasonable adjustments during our application process.