STEPS Rehabilitation® is a private, residential neurological, trauma and orthopaedic rehabilitation centre in Sheffield for adults aged 16 and over. Below are answers to the questions we are asked most often by clients, families and referrers. If you can't find what you need, email hello@stepsrehabilitation.co.uk or call 0114 258 7769.
About STEPS
STEPS Rehabilitation is a private, family-run neurological, trauma and orthopaedic rehabilitation centre in Sheffield for adults aged 16 and over. We offer residential rehabilitation and day rehabilitation, with the aim of helping each client return home, and where possible to work, as soon as they are ready. We welcome clients from across the UK. You can see our facilities and the therapies we offer.
STEPS treats adults with neurological, complex trauma and orthopaedic conditions, including acquired and traumatic brain injury, spinal cord injury, stroke and other neurological conditions, amputation, polytrauma, orthopaedic trauma.
Intensive rehabilitation at STEPS means daily therapy: usually four sessions on weekdays and two at weekends. Short-term means your stay is planned around your goals and the progress you make, rather than being permanent. Alongside your personal sessions you will join group activities and everyday tasks that build independence, such as doing your laundry, tidying your room and cooking your favourite meals.
STEPS provides complex nursing care, including tracheostomy care and PEG feeding. We are not able to care for people who need ventilation, have an NG tube or are on IV medication.
Yes. STEPS Rehabilitation is registered with and regulated by the Care Quality Commission (CQC): Rated Good. We are a member of INPA, the Independent Neurorehabilitation Providers Alliance and a recognised provider for AXA Health and WPA.
STEPS Rehabilitation is at Alexander House, 30 Troutbeck Road, Sheffield S7 2QA, 3 miles from Sheffield city centre and 15 minutes from the M1. We accept clients from across the UK.
Referrals, funding and costs
Your doctor or consultant can refer you to STEPS using our online referral form, or call us on 0114 258 7769 to talk through your case first.
Yes. You, or a member of your family, can refer to STEPS directly; you do not need to be a medical professional. Start with our online referral form and we will be in touch to arrange an assessment.
Case managers, solicitors, insurers and NHS discharge teams can refer through our online referral form or by calling 0114 258 7769.
Once we receive your referral, a member of our clinical team will contact you within 2 working days to arrange an assessment, in hospital, at home or at STEPS. After the assessment we confirm whether STEPS is right for you, recommend a package of care and provide a quote.
The NHS can fund rehabilitation at STEPS if you meet its criteria, and each case is considered individually. This is usually arranged by the hospital discharge team when you are medically stable and ready to leave hospital. If you are not in hospital, ask your GP about an Individual Funding Request (IFR). We are happy to explain how the process works.
It may. STEPS is a recognised provider for AXA Health (formerly AXA PPP healthcare; provider number 11331) and WPA, and other insurers may cover part or all of your rehabilitation. Check your policy with your insurer first, then email us and we can help with the next steps.
The cost of rehabilitation at STEPS depends on the package of care that is right for you, which our clinical team agrees after assessing you. Once we receive your referral form we will contact you to arrange that assessment, and you will receive a clear quote afterwards.
Your stay and therapy
A stay at STEPS can range from a few weeks to many months. Before you arrive we assess you, plan your rehabilitation and estimate your length of stay. We review your progress every week, and you can stay for as long as you are benefiting from rehabilitation and your funding is in place. STEPS does not provide permanent care; day rehabilitation is available if you are ready to live at home.
STEPS offers a full multidisciplinary range of therapies, and the ones you receive depend on your individual needs and goals. The therapies we offer can be viewed here.
Yes. Day rehabilitation gives you access to STEPS' therapy and facilities while you live at home. Our day rehabilitation services can be viewed here.
Visiting and family
Evenings and weekends are usually the best times to visit. Weekdays are full of therapy, so plan visits around your personal timetable; weekends are usually a half day of therapy and group sessions, leaving more time for visitors or trips out. We know family and friends play a big part in rehabilitation and we will be as flexible as we can, while keeping your therapy programme the priority.
We can sometimes facilitate this and do have some spare beds that can be set up in your room. There is a charge for this so please speak to the reception team and they will arrange for someone to speak to you.
Food and daily life
Yes. STEPS can cater for all dietary requirements. One of our chefs will meet you within 24 hours of your arrival to talk through your diet and preferences.
Yes. You can cook in one of our communal kitchens, using ingredients from our chefs or food you buy yourself, with support from the team if you need it. You can eat in the ground-floor café, in the kitchens on floors 1 and 2, or in your room. Cupboards and fridges are available; please label food with your name and the date. For food hygiene reasons, STEPS cannot take responsibility for food that has not been cooked correctly and thoroughly.
You can, though it is not necessary: all your food and drink is included in your stay. If nothing on the menu appeals, our hospitality hosts can arrange special requests with the kitchen. If family bring food in, ask the housekeeping team for labels for your name and the date. For food hygiene reasons, STEPS cannot take responsibility for food prepared off site and reheated here.
Clients can smoke only in the designated, sheltered smoking area at the rear of the building, reached through the exit next to the clinic room. It is fully accessible and has been risk assessed. Visitors, family and friends must smoke off site.
Yes. Every bedroom and communal area has a smart TV, so you can log in to your own streaming accounts, and you are welcome to bring a games console; the team can help set it up. Bluetooth speakers in the communal areas can play your music or the radio. Please keep the volume considerate and use earphones late at night.