STEPS staff went over and above to ensure that my client settled in there, even ensuring that there was an afternoon tea and cake to celebrate his 21st birthday the first week there.
I have had a very positive experience each and every time that we have used STEPS services for our clients. They are proactive and always fulfil the promises made at the time of accepting the bed.
I feel that any client would be lucky to be placed here with their dedication and full understanding of the client and family needs and ensuring their safety is paramount in all decisions made.
The whole team, both clinical and non-clinical, are always professional and responsive to client’s welfare and needs. Open lines of communication between the team are encouraged, and I as a case manager have always found them to respond quickly, provide clear information, for all rehab programmes to be goal focussed and detailed updates on progress provided.
From a case manager
I am totally blown away by the effort and positive mindset of the clinicians and support staff. My client will shortly return home and is now in the best possible place, both mentally and physically to embark upon the next exciting chapter of his life.
I just wanted to give you a bit of feedback from my visit to STEPS to meet with my client today.
Whilst I didn’t get a full tour, I was able to see a lot of the building and I was very impressed. The facilities are beautiful and *** room is amazing. He is telling everyone that he is in the wheelchair hotel.
He genuinely didn’t have a bad word to say about the place, the people, the food, the therapy etc. Everything was positive and I think that you guys have made him see that there is a light at the end of the tunnel for him now. I was particularly impressed with the responsiveness of the care staff….having run that type of facility, I know how hard it is to have people on hand all the time to make sure that client’s get what they need as soon as they need it and you seem to be striking that balance really well.
Thank you all for restoring *** faith in the system.
