Testimonials

"When I left, I had a clear discharge plan that set me up for the rest of my life. Just over a year later, I'm pleased to say that, thanks to your support, I've built a fantastic clinical team around me. I now have excellent support at home and an exceptionally well-managed GP practice.

I wanted to say thank you once again for the magnificent care and support you provided. Your holistic approach made such a difference to me, and the complementary therapies had a truly profound impact. It even inspired me to find a wonderful local acupuncturist to continue my journey.

Thank you for everything, and best wishes to you all."

"I would like to extend my sincere thanks to everyone at STEPS who contributed, both directly and indirectly, to my rehabilitation experience during my stay. Every member of the team was welcoming, courteous and friendly, which made a real difference to my journey.

The physiotherapy and occupational therapy programmes designed for me have been instrumental in helping me progress towards my goal of becoming as independent as possible. A special thank you to Laurissa and Heather for developing, monitoring and reporting on my personal development plan, and to the wider physio and OT teams for their continued support and encouragement.

I would also like to thank Jose for his personal support and dedication in helping me build upper body strength, something that was very important to me before the end of my stay.

My gratitude also extends to the alternative therapies team, rehabilitation assistants, nurses, discharge team, and the café and kitchen team for consistently providing such delicious meals.

Please keep up the excellent work and the outstanding service you provide, it truly makes a positive difference to the lives of those recovering from life-changing injuries."

"I was at STEPS from May to August 2024, and it was one of the best experiences I have ever had for improving my health.

When I first went into the hydro pool, I couldn’t lift my hips to swim at all. By my final session, I was swimming properly, real strokes, for ten minutes and completed ten lengths. In the gym, my physio initially tried to help me walk, but I was terrified of falling and needed walking aids. By my last week, I walked over one hundred yards using a gutter frame, even managing uneven paths outside in the park.

I never believed for a moment that I would achieve what I did.

My physio, Joe, was incredible, not just with me, but with everyone. All of the physios are fantastic. They sometimes push you to do things you swear you’ll never do again, but it’s brilliant to try and realise you can do them.

Every single member of staff was kind, considerate, supportive, and most importantly, they truly believed in me. Amazing people, every person who works there is, in my mind, simply amazing."

“I cannot thank the STEPS team enough. They are all incredible people—professional, compassionate, and genuinely caring. My time at STEPS laid the foundations for my ongoing recovery, and I am determined to finish the job they helped me to start.”

"It was incredibly moving to see the impact my client had on the staff at STEPS, and the genuine emotion shown when they left on Monday. My sincere thanks and gratitude go to everyone involved in my client’s care and rehabilitation during their 12-week stay.

This was the first time I have recommended STEPS, and it will certainly not be the last. You will be my go-to rehabilitation service moving forward. Your staff are truly exceptional and clearly care deeply about their clients. Please pass on my particular thanks to Jamie, Heather, Jo, and Pete.

Once again, thank you for everything.”

"There are no words that truly capture how grateful I am for the care, kindness, and encouragement I received during my stay. Not a single day passed where I didn’t feel supported to be my best, and every one of you played a part in that.

The impact you have had on my life moving forward is immeasurable. Going home tomorrow to my family and friends is a true testament to the incredible work you do, and I will always be thankful for everything you have given me."

"Coming here was the best decision I've ever made. I'm not entirely back to where I'd like to be but that's the nature of my injury. I would say the last 4 weeks, I've really started to recognise the progress I've been made. I could have fallen into some traps if I hadn't come here. I've had support in forming responses which have improved my relationship with my wife and daughter as well.  I like that I’m now able to walk without my sticks. I can get myself ready, washed, and dressed in the evenings. It's taken time but in the last few weeks, it's become more evident. I'm going home more confident than when I arrived.

I've received constructive feedback. SLT have been very honest and transparent. Their input is very relevant. Staff keep an eye on me and report back to Joe if I'm dragging my left leg! I would 100% recommend STEPS, the culture, the environment, the staff, the level of expertise. It's just all come together. 

To get a job here, they must really look at personality, because no one's here just to do their job, everyone comes across as if they are really enjoying being here. I have no advice or recommendations to improve. STEPS seems to have everything perfect. Don't undervalue what happens outside of physio all other areas are so important, massage, SLT, they are all equally as important to having physio.

When you’ve had an injury such as I have, there aren’t many positives, but coming here has been the best thing.

I've met staff who are clearly well qualified and I like that STEPS develop the staff. The staff have so much to offer and I hope the owners hold onto them.

My problem is, if I ever go to a hotel, I'll be saying "it's not quite as good as STEPS and the foods not as good as STEPS either!"

"STEPS was my home for nine months, and I truly would not be where I am today without their care and expertise. When I had my accident, my son was just six months old. Being able to have him live at STEPS with me throughout my stay was invaluable—it allowed me to fully engage in the rehabilitation I needed while continuing to be a mother, which was vital to my recovery.

Every member of staff, across every department, went above and beyond for both me and my family. They took the time to get to know me and showed me nothing but support, respect, and kindness. STEPS gave me the foundation to rebuild my life, and I will always be grateful."

“I can’t put into words how grateful I am so lucky to have met such a nice group of people. I honestly don’t know where I would be without all the support I have had while I have been here. Keep being amazing, you all deserve the best!”

“I wanted to express my sincere appreciation for the comprehensive induction training I received this week as I transitioned from agency staff member to a full-time Rehabilitation Assistant at STEPS. The training was incredibly informative, educative, and thought-provoking, providing valuable insight into the organisation’s missions, values, and client-centred approach.”