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Testimonials

I can say, quite honestly, that my every need was anticipated, met and catered for.
I would like to thank you and everyone else in the STEPS team for the wonderful level of care, support and encouragement I received during my time with your organisation. We both feel I have benefited greatly from my stay.
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John - Residential client who suffered a stroke
I was able to see a lot of the building and I was very impressed

I just wanted to give you a bit of feedback from my visit to STEPS to meet with my client today.

Whilst I didn’t get a full tour, I was able to see a lot of the building and I was very impressed. The facilities are beautiful and *** room is amazing. He is telling everyone that he is in the wheelchair hotel.

He genuinely didn’t have a bad word to say about the place, the people, the food, the therapy etc. Everything was positive and I think that you guys have made him see that there is a light at the end of the tunnel for him now. I was particularly impressed with the responsiveness of the care staff….having run that type of facility, I know how hard it is to have people on hand all the time to make sure that client’s get what they need as soon as they need it and you seem to be striking that balance really well.

Thank you all for restoring *** faith in the system.

Case Manager for a client with a spinal cord injury
The environment at STEPS is very comfortable and calm
It has almost reprogrammed me and changed the way I now think about myself. I never used to want to use my wheelchair and now I feel ok to use it and it doesn’t mean I am not independent. The environment at STEPS is very comfortable and calm. It’s busy but calm and relaxed at the same time.
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Ben (Client who suffered a traumatic amputation)

Client age 18 with a brain injury following a road traffic accident

Meeting staff who are nice and friendly, kind and caring. All therapies that helped me reach my goal to start walking.
Hydrotherapy was my favourite.
I liked the environment which was nice and calm
I liked all the chefs but Chris was my favourite one.

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They are friendly and really care. There is a real family feel at STEPS
atmosphere. A large number of the rehab assistants haven’t worked in care before and I think this makes them more open minded and enthusiastic in my opinion. The staff talk to you, they are all very sociable and there is such a vibrant atmosphere.
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Dr Ed Hudson - Spinal Cord Injury Client
I would like to take this opportunity to thank you all for what you have done for Sam
Sam's speech has come on ‘leaps and bounds’ and he is now thinking in sentences rather than single words. It is much easier to understand what he is trying to say and I am convinced that he is not far away from being able to form full sentences and engage in conversation.
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Matt (son of Sam who had suffered a stroke)
STEPS is not institutional at all, when I arrived I thought it was more like a boutique hotel!
although my wife and I were concerned that being around clients who were much more unwell than me would possibly be depressing, actually it was the opposite and it made me feel more positive. I think this is because ‘everyone’ is so positive, clients and staff and there is a real sense of positivity and a great atmosphere in the building.
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Patrick– A client with MS. From Ireland
Thank you so much to yourselves and all the staff that work tirelessly to help people like my father reach their potential

I attended dad's goal setting meeting yesterday and it was great to hear the progress he is making and see him in action in the gym. He actually did some steps for the first time in over a year with the support of his physios, something that would not have been possible without this opportunity he has had at STEPS. Thank you so much to yourselves and all the staff that work tirelessly to help people like my father reach their potential. I look forward to seeing him making even more progress in the future!

Michelle - daughter of a client who suffered a brain injury
From the minute of going into STEPS, the communication on David's progress was exceptional
rom the minute of going into STEPS, the communication on his progress was exceptional. We had regular updates and a formal goal setting and progress meeting each month. David determined what he wanted to achieve and the Steps team either adjusted those goals if not realistic or helped him achieve it. David constantly tells me of the ambition shown by the team in his progress which drove him to greater success. The fact that David knew what Physio sessions he was due meant he could have some downtime in his own mind. Everything was based on David’s recovery – he even had a physiotherapist at meal times to help him use his left arm. There were extracurricular activities such as climbing which, whilst recovery based, was done as a separate activity and reduced the mental intensity surrounding David’s rehabilitation.
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Chris - father of our client David, who suffered a stroke
I can’t praise highly enough the work of STEPS and wish them all the luck for the future because they deserve it
I can’t praise highly enough the work of STEPS and wish them all the luck for the future because they deserve it. Family and friends have praised all the workers who they have met always highlighting the manner in which they speak to M and they way they look after him, constantly looking for those windows of opportunity when M is alert to use them constructively for his rehabilitation.
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Wife of a client who was seriously injured following a road traffic accident
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