I just wanted to give you a bit of feedback from my visit to STEPS to meet with my client today.
Whilst I didn’t get a full tour, I was able to see a lot of the building and I was very impressed. The facilities are beautiful and *** room is amazing. He is telling everyone that he is in the wheelchair hotel.
He genuinely didn’t have a bad word to say about the place, the people, the food, the therapy etc. Everything was positive and I think that you guys have made him see that there is a light at the end of the tunnel for him now. I was particularly impressed with the responsiveness of the care staff….having run that type of facility, I know how hard it is to have people on hand all the time to make sure that client’s get what they need as soon as they need it and you seem to be striking that balance really well.
Thank you all for restoring *** faith in the system.