We assure you of the following . . .
- our team will always respect your dignity and privacy
- we will treat you and your family with equality regarding your cultural and religious beliefs and traditions
- we will always endeavour to meet your needs
- we will ensure you receive the appropriate care by skilled team members, in a professional manner at all times
- we will share with you every aspect of your rehabilitation programme and care
- we will provide you with all the information you need before joining us at STEPS, during your stay and when you leave us
- we will provide a safe and comfortable environment with a positive and cheerful team, all contributing to your recovery
- we will welcome your friends and family but only share information about your health with them with your permission
- we will always welcome any comments you have on your care and treatment and we will always view them as information that we can use to improve our service
- we will at all times promote the security and safe guarding of vulnerable people in our care and take all reasonable steps to prevent any harm occurring
- the STEPS team will expect that you, your family and your visitors treat them with respect, courtesy and consideration in the same way you would expect to be treated