Testimonials

"I want to give a huge shoutout to STEPS and case manager ,Olivia Dennison for their incredible work with a complex brain injury client. Their dynamic and creative approach, even in challenging circumstances, has been nothing short of amazing. 

The client is being discharged today after a long but satisfying rehabilitation journey, and we are all delighted to see them back in their own home with the family and care team. 

Thank you Olivia and the team at STEPS, for going above and beyond for your clients. Your dedication and hard work are truly appreciated!” 

“I just want to say how great it was meeting you all earlier when I have to visit Dad, I can’t begin to describe how impressed I was and the comfort it has given me regarding Dad’s immediate and long-term future. 

The warm and effort shown in less than 48 hours is a blessing and I’m totally elated at the prospect of Dad being with you. Just in an hour, I’ve seen things from him with the help of the team that we haven’t seen in weeks.” 

“The work you have done for my client has been invaluable and fundamental to their successful discharge in the community especially in the face of the views of the experts that this would not be possible and this stage. 

“Thank you from the bottom of my heart. What my client has achieved at STEPS, especially in the last year, has been fantastic and life changing. They have achieved goals many thought were unachievable. Thank you for the work that you do with such care and compassion.” 

“Thank you to each and everyone one of you for making me feel so welcome. 

I have gained so much experience in such a short space of time. I have loved working with you all and learning everything that STEPS has to offer. 

Thank you for making my placement so enjoyable!” 

“A little thank you for all the support throughout my time at STEPS. I have thoroughly enjoyed my time here. You are doing amazing work changing lives! 

Thank you for the experiences, the opportunities and skills you have taught me. It is a place I will truly miss.” 

"In STEPS a haven found, six weeks of healing, love profound. Grateful for the care so true, to each soul that forms this crew. 

Jo and Beverley, strength in each stride, physio magic by your side. In the gym and hydro pool, you made my journey oh so cool. 

Jess, the guide to mindful shores, hypnotherapy, grounding’s doors. Bethan and helpers, activities fun, occupational joy under the sun. 

Helena’s hand, a soothing grace, massages that time can’t erase. Nurses Sarah, Louis, Zoe and Chlo, laughter and stories, a constant flow. 

Rebekah, melodies that heal, music lessons, a gift so real. PTAs, strength in your hands, Rachel, Jose, Amy, Susan, Aditi and Kerry, part of the healing band. 

Fatima’s hugs, warm and right, a comforting embrace day and night. Khara, the jester, always in glee, laughs and joys you shared with me. 

Katie, Lydia, Vanessa, Angela too, Betsy, Maughan, Maryam, Sandra and Joanne so true. RA’s a support so grand, helpful, friendly, a caring band. 

Jill and all housekeeping, meticulous care. A clean room, laundry handles with flair. 

Laura, with Shelby’s furry embrace, cuddles that brought a smile to my face. Gratitude flows for each name, in STEPS embrace, my heart will claim. 

A chorus of thanks, sincere and bright, for making my journey a radiant light.” 

“There are not enough words to truly express our thanks and appreciation for the part each and every one of you played in our son's rehabilitation journey (this is only the beginning!) 

From the minute we arrived through the doors at STEPS, we knew from the greetings we received that this was the start of life getting better. We loved the “can do” attitude, you instantly believed and instantly believed in our son and we know this gave him the strength and courage to push forward. 

As time has passed, not only has he become stronger, healthier, and more able, he can now look forward to taking on new challenges with confidence. 

Thank you so much for being such an amazing team, I really hope you realise that whatever part you played, in has had such a positive impact, not just on his life, but on our lives too.” 

STEPS staff went over and above to ensure that my client settled in there, even ensuring that there was an afternoon tea and cake to celebrate his 21st birthday the first week there.

I have had a very positive experience each and every time that we have used STEPS services for our clients. They are proactive and always fulfil the promises made at the time of accepting the bed.