Testimonials
“I can’t put into words how grateful I am so lucky to have met such a nice group of people. I honestly don’t know where I would be without all the support I have had while I have been here. Keep being amazing, you all deserve the best!”
“I wanted to express my sincere appreciation for the comprehensive induction training I received this week as I transitioned from agency staff member to a full-time Rehabilitation Assistant at STEPS. The training was incredibly informative, educative, and thought-provoking, providing valuable insight into the organisation’s missions, values, and client-centred approach.”
"I stayed at STEPS for about six months in total, and my experience was excellent. The team made me feel comfortable and supported throughout my stay. My condition was an amputation of the leg after vehicle incident. I needed lots of encouragement, as well as their expertise, both physical and mental, to get back to living as normal a life as possible.
I won’t say that every day was peachy for me. I had days when I just didn’t want to get out of bed. The nurses and RAs understood this and would cancel my sessions for me when needed. They were always there when I needed them. I would also be visited on these occasions by team members I had that day to reassure me or make sure I was ok.
All the team members assigned to me showed real empathy for my condition. I cannot praise the tean at STEPS enough! I would say that 99% of the staff demonstrated genuine empathy and worked incredibly hard to improve both my physical and mental well-being. After some hard therapy sessions, I would return to find my room clean and immaculate, thanks to the Housekeeping team.
One small criticism I had was that the food could sometimes be a bit too rich, though still delicious! The chefs were always accommodating, though, and would happily prepare something simple if that’s what I wanted (the egg and chips were sublime!).
I first heard about STEPS from a nurse when I was in the hospital; her friend and colleague had also been through a serious incident and spoke highly of it.
During my time at STEPS, I met wonderful people, both fellow clients who have become friends, and dedicated professionals with real vocations for their work. I cannot praise everyone enough, from the Reception team to all the specialists and caregivers.
I hope you never have to go there, but if you do, rest assured that you will be in the best possible hands.
STEPS still hasn’t gotten rid of me altogether as I still attend sessions there about once a week. Most of my fellow client friends have now moved on, but I still see many of the team and friends from my time there. They always make time for me.
Seriously, thank you, STEPS, for everything you have done for me. You’ve given me so much of my life back. I walk well now and even hope to start jogging again when the time is right."
“I want to express my sincere gratitude to the entire STEPS team for the hard work and care you provided to my son during his stay. After a negative experience, arriving at STEPS was a breath of fresh air.
STEPS is a beautiful environment filled with truly inspiring people who instil hope and courage during the most vulnerable times in a person’s life. The therapists work tirelessly to maximise potential and promote independence. The nursing and support staff are empathetic, professional, and deliver high-quality care to all.
The effort the team put into preparing my son for discharge was absolutely outstanding, always prioritising his needs.
When he first arrived at STEPS, both his mood and physical health were at rock bottom. Over time, his emotional well-being improved, and his physical abilities increased significantly.
We wish you continued success and hope many more clients have the opportunity to experience the wonderful world of STEPS. You are all amazing and do exceptional work every single day.”
"Thank you to this incredible place. It has literally changed our lives.
Thank you so much for all the delicious food and warm hospitality! We will definitely miss the STEPS Café. You have all been so kind and welcoming… thank you.
The Reception team always has a warm welcome and smiley face… every single one of you is a ray of sunshine. A big thanks to all the office team who work behind the scenes to keep this place going."
"Everything is amazing. All the people - from the RAs waking you up in the morning to those helping you go to bed at night and everyone in between. It's been life-changing. I came to STEPS like a piece of wood - stiff as a board. I feel like I have overcome so much whilst being here.
Throughout my stay here, I've never been told "you can't" - I've been supported to reach my goals, in whatever way is possible for me. I was told I wasn't going to get any better, so I came to STEPS without any goals - and now I feel I have exceeded what I thought possible."
“From the moment I walked in, I felt welcomed. The home is beautifully decorated and thoughtfully supplied to the highest standard — a reflection of the same care and professionalism that defines the rehabilitation work at STEPS. Every detail has been considered so that you don’t have to worry about a thing, which makes a world of difference when you are already carrying so much.
The house is immaculately cleaned every week by the wonderful staff at STEPS, who show the same warmth and kindness here as they do within the centre.
The location is perfect — just a one-minute walk from STEPS, which meant I could be with my son in a moment’s notice. I was able to visit him every day, even several times a day when needed, and meet with his team quickly if required. It gave me peace of mind that I was close and available.
The area is also ideal for rest and recovery. A supermarket is nearby if you prefer to eat in, but there are also many restaurants within walking distance. There are beautiful green spaces and wooded paths where you can go for long walks to clear your head — something I found incredibly calming.
I’m deeply grateful for this home-away-from-home. It provided me not only with physical comfort but with emotional reassurance during a challenging time. It’s a testament to the holistic, compassionate approach STEPS takes in supporting both individuals in rehabilitation and their families.”
"It's the people here that make my day and make me glad to be here. I have come to STEPS without my family around. The relationship bond I have with some of the staff here is incredible. I have been able to gain outstanding trust with the team."
“Thank you to each and everyone one of you for making me feel so welcome.
I have gained so much experience in such a short space of time. I have loved working with you all and learning everything that STEPS has to offer.
Thank you for making my placement so enjoyable!”
“To everyone on Reception and all the others who work behind the scenes, thank you for doing all those endless bits of organising and arranging so that our lives at STEPS run trouble free, including taxi journeys to and from, which relieve us of all that stress of having to think about what we are doing or where we are going. Every little bit of help that enables us to get the most out of our stay.”