Testimonials

"Thank you to this incredible place. It has literally changed our lives.

Thank you so much for all the delicious food and warm hospitality! We will definitely miss the STEPS Café. You have all been so kind and welcoming… thank you. 

The Reception team always has a warm welcome and smiley face… every single one of you is a ray of sunshine. A big thanks to all the office team who work behind the scenes to keep this place going."

“Thank you to each and everyone one of you for making me feel so welcome. 

I have gained so much experience in such a short space of time. I have loved working with you all and learning everything that STEPS has to offer. 

Thank you for making my placement so enjoyable!” 

“To everyone on Reception and all the others who work behind the scenes, thank you for doing all those endless bits of organising and arranging so that our lives at STEPS run trouble free, including taxi journeys to and from, which relieve us of all that stress of having to think about what we are doing or where we are going. Every little bit of help that enables us to get the most out of our stay.” 

“A little thank you for all the support throughout my time at STEPS. I have thoroughly enjoyed my time here. You are doing amazing work changing lives! 

Thank you for the experiences, the opportunities and skills you have taught me. It is a place I will truly miss.” 

“I will never forget my time here at STEPS.  

I have been guided, advised, educated and pushed, 

My tears of emotion at times have gushed. 

I go now with strategies and tools to make my life, 

Spend some quality time with my kids and my wife. 

Thank you to you all for making this possible, 

I go with a new confidence and one word to describe you all – REMARKABLE” 

“Thank you so much for all you do. Your passion, focus and commitment in your work shows through the progress your clients make. I know you will continue to support my client’s transition into her own home and I thank you. I look forward to visiting her when she is settles in her home. It has been and always will be a pleasure working with you all at STEPS.” 

“The work you have done for my client has been invaluable and fundamental to their successful discharge in the community especially in the face of the views of the experts that this would not be possible and this stage. 

“Thank you from the bottom of my heart. What my client has achieved at STEPS, especially in the last year, has been fantastic and life changing. They have achieved goals many thought were unachievable. Thank you for the work that you do with such care and compassion.” 

"I want to give a huge shoutout to STEPS and case manager ,Olivia Dennison for their incredible work with a complex brain injury client. Their dynamic and creative approach, even in challenging circumstances, has been nothing short of amazing. 

The client is being discharged today after a long but satisfying rehabilitation journey, and we are all delighted to see them back in their own home with the family and care team. 

Thank you Olivia and the team at STEPS, for going above and beyond for your clients. Your dedication and hard work are truly appreciated!” 

“I just want to say how great it was meeting you all earlier when I have to visit Dad, I can’t begin to describe how impressed I was and the comfort it has given me regarding Dad’s immediate and long-term future. 

The warm and effort shown in less than 48 hours is a blessing and I’m totally elated at the prospect of Dad being with you. Just in an hour, I’ve seen things from him with the help of the team that we haven’t seen in weeks.” 

"In STEPS a haven found, six weeks of healing, love profound. Grateful for the care so true, to each soul that forms this crew. 

Jo and Beverley, strength in each stride, physio magic by your side. In the gym and hydro pool, you made my journey oh so cool. 

Jess, the guide to mindful shores, hypnotherapy, grounding’s doors. Bethan and helpers, activities fun, occupational joy under the sun. 

Helena’s hand, a soothing grace, massages that time can’t erase. Nurses Sarah, Louis, Zoe and Chlo, laughter and stories, a constant flow. 

Rebekah, melodies that heal, music lessons, a gift so real. PTAs, strength in your hands, Rachel, Jose, Amy, Susan, Aditi and Kerry, part of the healing band. 

Fatima’s hugs, warm and right, a comforting embrace day and night. Khara, the jester, always in glee, laughs and joys you shared with me. 

Katie, Lydia, Vanessa, Angela too, Betsy, Maughan, Maryam, Sandra and Joanne so true. RA’s a support so grand, helpful, friendly, a caring band. 

Jill and all housekeeping, meticulous care. A clean room, laundry handles with flair. 

Laura, with Shelby’s furry embrace, cuddles that brought a smile to my face. Gratitude flows for each name, in STEPS embrace, my heart will claim. 

A chorus of thanks, sincere and bright, for making my journey a radiant light.”