current vacancy

Referrals and Admissions Coordinator

vacancy details
online application
Closing Date: 2nd June 2024
Salary: from £37,428

Permanent, 30 hours (over 4 days) Working days must include a Monday

Role Summary

An exciting opportunity has arisen for a motivated and enthusiastic individual to work alongside the referrals and admissions lead supporting and coordinating referrals, assessments and admissions to STEPS. 

This is a fast paced dynamic role requiring excellent problem solving, prioritising and specialist clinical reasoning skills. 

This role is open to Social Workers, Nurses and AHP’s. It is an ideal opportunity to work in a unique award winning specialist rehabilitation facility with access to world leading technology, exciting research and development opportunities.

Working closely with the interdisciplinary team throughout a client’s rehabilitation journey to ensure that the needs of the client are met in full. The ideal candidate will build and maintain professional relationships with a variety of funders including private, medico-legal and NHS.


While you are supporting our clients through their journey, STEPS will support you with a fantastic benefits package:

  • Discounted travel pass scheme
  • Company sick pay scheme
  • Enhanced holiday entitlement of 33 days holiday (pro rata)
  • Life assurance scheme (four times your annual salary)
  • Private medical cover
  • Critical Illness Cover (three times your annual salary)
  • Income protection scheme (75% in the case of illness or incapacity for up to five years)
  • Free specialist internal training
  • Cycle to work scheme
  • Discounted Gym Memberships
  • Blue light card
  • Vivup benefits platform
  • Access to support 24/7 through our Employee Assistance Programme
  • 1% employee pension contribution with 7% employer contribution

Specific Responsibilities


  • Process client enquiries and support the referrer through the referral process as appropriate.
  • Assess potential clients once referral is processed and complete detailed pre-admission reports as per the admissions pathway.
  • Be the key point of contact when managing any referrals.
  • Maintain oversight for named clients throughout the admissions process to ensure they feel supported.
  • Work collaboratively with the client liaison coordinator to provide any oversight and support required throughout the client's rehabilitation journey at STEPS.
  • Provide advice around funding options for client’s rehabilitation.
  • Support business development and reputation, for example, through providing informative tours of STEPS and having a detailed knowledge of the service at STEPS to provide a clear picture and be able to answer questions raised.
  • Actively contribute to service development, including attendance at relevant meetings and actively contributing to in-house training sessions

Person Specification


  • Recognised clinical / healthcare qualification at degree level 
  • Expertise or a strong background in Neurological Rehabilitation
  • Qualification or short courses in staff management and supervision
  • IT qualification or experience in Microsoft Office packages particularly Microsoft Excel
  • Demonstrable experience of working as part of an interdisciplinary team
  • Excellent organisational skills
  • Maintaining detailed electronic records
  • Ability to develop operational procedures and practices to realise strategic aims and objectives
  • Delivery of excellent customer service
  • Able to lead, motivate and engage staff
  • Develop a culture of common goals and excellent service provision
  • Extensive experience in managing a complex caseload
  • Experience of working within governance frameworks e.g. clinical systems / data management / complaints and untoward incidents
  • Experience and working knowledge of the Data Protection Act
  • Experience of researching, drafting and developing policies and procedures
  • Experience of managing and leading audit functions
  • Experience of clinical report writing
  • Full drivers licence.


  • Experience working with clients with complex trauma injuries, brain injuries, spinal cord injuries and traumatic amputations 
  • Post graduate qualifications in relevant areas of rehabilitation
  • Experience working as a case manager or similar in conjunction with medico-legal professionals
  • Experience of communicating and interacting with multi agencies to coordinate complex rehabilitation packages
  • Experience of working in the private healthcare sector
  • Leadership qualifications / short courses in Leadership
  • Post graduate qualifications in relevant areas of rehabilitation and or management Training qualification

Personal Attributes

  • Creative and innovative
  • Inclusive and engaging approach to development and operational management
  • Excellent negotiating and influencing skills
  • Excellent problem-solving skills
  • Excellent communicator both written and verbal / demonstrate excellent listening skills
  • Able to form key working relationships with colleagues, understand the dynamics of team working

Application process

 We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Please contact us at if you require any reasonable adjustments during our application process.

Closing date Sunday 2nd June 2024.