Testimonials

“I just want to say how great it was meeting you all earlier when I have to visit Dad, I can’t begin to describe how impressed I was and the comfort it has given me regarding Dad’s immediate and long-term future. 

The warm and effort shown in less than 48 hours is a blessing and I’m totally elated at the prospect of Dad being with you. Just in an hour, I’ve seen things from him with the help of the team that we haven’t seen in weeks.” 

"In STEPS a haven found, six weeks of healing, love profound. Grateful for the care so true, to each soul that forms this crew. 

Jo and Beverley, strength in each stride, physio magic by your side. In the gym and hydro pool, you made my journey oh so cool. 

Jess, the guide to mindful shores, hypnotherapy, grounding’s doors. Bethan and helpers, activities fun, occupational joy under the sun. 

Helena’s hand, a soothing grace, massages that time can’t erase. Nurses Sarah, Louis, Zoe and Chlo, laughter and stories, a constant flow. 

Rebekah, melodies that heal, music lessons, a gift so real. PTAs, strength in your hands, Rachel, Jose, Amy, Susan, Aditi and Kerry, part of the healing band. 

Lydia, Vanessa, Angela too, Betsy, Maughan, Maryam, Sandra and Joanne so true. RA’s a support so grand, helpful, friendly, a caring band. 

Jill and all housekeeping, meticulous care. A clean room, laundry handles with flair. 

Laura, with Shelby’s furry embrace, cuddles that brought a smile to my face. Gratitude flows for each name, in STEPS embrace, my heart will claim. 

A chorus of thanks, sincere and bright, for making my journey a radiant light.” 

“There are not enough words to truly express our thanks and appreciation for the part each and every one of you played in our son's rehabilitation journey (this is only the beginning!) 

From the minute we arrived through the doors at STEPS, we knew from the greetings we received that this was the start of life getting better. We loved the “can do” attitude, you instantly believed and instantly believed in our son and we know this gave him the strength and courage to push forward. 

As time has passed, not only has he become stronger, healthier, and more able, he can now look forward to taking on new challenges with confidence. 

Thank you so much for being such an amazing team, I really hope you realise that whatever part you played, in has had such a positive impact, not just on his life, but on our lives too.” 

STEPS staff went over and above to ensure that my client settled in there, even ensuring that there was an afternoon tea and cake to celebrate his 21st birthday the first week there.

I have had a very positive experience each and every time that we have used STEPS services for our clients. They are proactive and always fulfil the promises made at the time of accepting the bed.

I feel that any client would be lucky to be placed here with their dedication and full understanding of the client and family needs and ensuring their safety is paramount in all decisions made.

The whole team, both clinical and non-clinical, are always professional and responsive to client’s welfare and needs. Open lines of communication between the team are encouraged, and I as a case manager have always found them to respond quickly, provide clear information, for all rehab programmes to be goal focussed and detailed updates on progress provided.

From a case manager

I am totally blown away by the effort and positive mindset of the clinicians and support staff. My client will shortly return home and is now in the best possible place, both mentally and physically to embark upon the next exciting chapter of his life.